Quick one. Since we rolled it out to the support team, our time-to-resolution has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?
Honestly journey alerts didn't move churn for us. Marketo did more.
+1. The Jira step is where ours kept breaking.
Honestly auto-theming didn't move the health score for us. Microsoft Teams did more.
Same setup here. In our case it came down to the feedback widget being too broad.
Same setup here. In our case it came down to journey alerts being too broad.
Have you tried routing it through Marketo? Fixed the renewal rate gap for us.
Following. We're about to do the same thing for trial users.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
