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Reusable auto-theming setup we share with new CSMs

omar_ng_5f37a

We're working through segments and volume tripled after launch. Curious how others have handled it, especially around churn. Any rules of thumb?

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Comments

ned_quinn_501ae

We measure the health score weekly now and it's made journey alerts decisions much easier.

gus_marsh_da67e

Curious what cadence you landed on. We over-asked and NPS tanked.

elena_lund_9439c

Curious what cadence you landed on. We over-asked and response rate tanked.

ravi_reyes_ab239

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

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