Quick one. Since volume tripled after launch, our response rate has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?
Honestly segments didn't move NPS for us. Jira did more.
We measure the health score weekly now and it's made NPS surveys decisions much easier.
We hit this too. Scoping auto-theming to new onboarding cohorts first made it manageable.
