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SSO question affecting who sees CSAT surveys

bea_reyes_56f7d

Trying to get the feedback widget right for enterprise accounts. The defaults don't quite fit. What did you change?

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tara_holt_b734a

We measure renewal rate weekly now and it's made auto-theming decisions much easier.

paul_boyd_b9b5f

Curious what cadence you landed on. We over-asked and the health score tanked.

sofia_marsh_7e192

Same setup here. In our case it came down to CES tracking being too broad.

nadia_frei_7236f

Honestly journey alerts didn't move the health score for us. Intercom did more.

hana_reyes_5b186

We measure NPS weekly now and it's made the feedback widget decisions much easier.

bea_hale_f5d44

Same setup here. In our case it came down to CSAT surveys being too broad.

tom_nair_b97d5

Honestly session replay didn't move the health score for us. Intercom did more.

sam_nair_21d46

We hit this too. Scoping the in-app survey to our SMB tier first made it manageable.