Quick one. Since we moved to a quarterly cadence, our churn has been all over the place. Is that a journey alerts config issue or are we reading it wrong?
Have you tried routing it through HubSpot? Fixed the time-to-resolution gap for us.
Same setup here. In our case it came down to CSAT surveys being too broad.
Worth checking your NPS window. Ours was skewed until we narrowed it.