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Segment sync dropping the health score — anyone seen this?

maya_okafor_1ff06

Posting this for trial users. We care most about renewal rate and I'm not sure session replay is the lever. Talk me out of it?

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elena_dunn_3474a

+1. The Jira step is where ours kept breaking.

sofia_holt_54306

Same setup here. In our case it came down to the in-app survey being too broad.

cole_marsh_20bee

Following. We're about to do the same thing for new onboarding cohorts.

aisha_lund_0c5e6

Honestly NPS surveys didn't move CES for us. Jira did more.

mira_nair_954e1

Curious what cadence you landed on. We over-asked and churn tanked.

aisha_ng_4987f

+1. The Segment step is where ours kept breaking.

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