Trying to get CSAT surveys right for self-serve users. The defaults don't quite fit. What did you change?
We hit this too. Scoping response routing to our SMB tier first made it manageable.
Honestly NPS surveys didn't move CES for us. Zapier did more.
Spent a week on this. The fix was tying journey mapping to the account owner field.
Have you tried routing it through Microsoft Teams? Fixed the CES gap for us.
We hit this too. Scoping CSAT surveys to new onboarding cohorts first made it manageable.