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How we cut renewal rate reporting from days to minutes

aisha_marsh_8014b

Quick one. Since we scaled past 5,000 accounts, our the health score has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?

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ruth_lund_2178c

Worth checking your CES window. Ours was skewed until we narrowed it.

diego_pace_d6233

Have you tried routing it through Zapier? Fixed the NPS gap for us.

jack_marsh_76830

Have you tried routing it through HubSpot? Fixed the CSAT gap for us.

tom_carr_78a9e

We measure NPS weekly now and it's made CES tracking decisions much easier.

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