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Zendesk sync dropping time-to-resolution — anyone seen this?

theo_holt_a0675

Posting this for renewals at risk. We care most about churn and I'm not sure the feedback widget is the lever. Talk me out of it?

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nina_holt_2ac1a

Have you tried routing it through Segment? Fixed the CES gap for us.

maya_hale_04ce7

We measure time-to-resolution weekly now and it's made NPS surveys decisions much easier.

ned_voss_e0a30

Same setup here. In our case it came down to journey mapping being too broad.

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