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Webhook for CES tracking firing twice — dedupe advice?

tara_marsh_65775

Posting this for our SMB tier. We care most about renewal rate and I'm not sure response routing is the lever. Talk me out of it?

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carl_webb_241d7

Honestly journey mapping didn't move renewal rate for us. Segment did more.

elena_nair_0a511

Worth checking your NPS window. Ours was skewed until we narrowed it.

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