We measured CSAT before and after turning on auto-theming. The result surprised us. Anyone seen the same?
Honestly response routing didn't move the health score for us. Salesforce did more.
Worth checking your churn window. Ours was skewed until we narrowed it.
Honestly the feedback widget didn't move the health score for us. Jira did more.
Spent a week on this. The fix was tying session replay to the account owner field.