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How we cut the health score reporting from days to minutes

carl_nair_75560

Posting this for renewals at risk. We care most about CES and I'm not sure journey alerts is the lever. Talk me out of it?

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ivy_sato_64393

We measure time-to-resolution weekly now and it's made session replay decisions much easier.

liam_mehta_bc797

Have you tried routing it through Segment? Fixed the time-to-resolution gap for us.

owen_mehta_52792

Honestly CES tracking didn't move churn for us. Snowflake did more.

jack_pace_f5f5c

Following. We're about to do the same thing for new onboarding cohorts.

wade_sato_8a626

We measure NPS weekly now and it's made response routing decisions much easier.

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