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How we cut churn reporting from days to minutes

sofia_rourke_5aabb

Posting this for new onboarding cohorts. We care most about response rate and I'm not sure the in-app survey is the lever. Talk me out of it?

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carl_pace_87a3e

Spent a week on this. The fix was tying CES tracking to the account owner field.

ravi_ng_0af76

Curious what cadence you landed on. We over-asked and NPS tanked.

maya_frei_6b626

Following. We're about to do the same thing for new onboarding cohorts.

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