We're working through segments and we scaled past 5,000 accounts. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
Same setup here. In our case it came down to response routing being too broad.
Following. We're about to do the same thing for enterprise accounts.
Have you tried routing it through Zapier? Fixed the response rate gap for us.
Honestly CSAT surveys didn't move the health score for us. Segment did more.
We measure CSAT weekly now and it's made dashboards decisions much easier.
