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Roles and permissions for self-serve users on the auto-theming?

ivy_soto_570cc

Posting this for renewals at risk. We care most about CSAT and I'm not sure segments is the lever. Talk me out of it?

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liam_pace_3f4ef

Worth checking your response rate window. Ours was skewed until we narrowed it.

felix_nair_47e8f

Spent a week on this. The fix was tying the in-app survey to the account owner field.

diego_pratt_0ef71

Have you tried routing it through Salesforce? Fixed the response rate gap for us.

tom_hale_d072f

Honestly response routing didn't move NPS for us. Marketo did more.

diego_vance_9a169

Spent a week on this. The fix was tying the feedback widget to the account owner field.

tara_carr_2c318

Following. We're about to do the same thing for trial users.

sam_frei_df098

Have you tried routing it through Zendesk? Fixed the renewal rate gap for us.