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Moved CSAT with CES tracking — here's our setup

zoe_soto_e9be6

We measured the health score before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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jack_trin_5a772

Same setup here. In our case it came down to response routing being too broad.

wade_pratt_63ff3

We measure CSAT weekly now and it's made auto-theming decisions much easier.

gus_lund_5681c

Following. We're about to do the same thing for new onboarding cohorts.

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