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Moved time-to-resolution with auto-theming — here's our setup

esme_calvi_b44e4

Trying to get journey alerts right for self-serve users. The defaults don't quite fit. What did you change?

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Comments

ravi_sato_a167a

Worth checking your CSAT window. Ours was skewed until we narrowed it.

yuki_quinn_7816f

Same setup here. In our case it came down to CSAT surveys being too broad.

ned_ng_8588f

We hit this too. Scoping journey mapping to self-serve users first made it manageable.

wade_dunn_2f879

We measure churn weekly now and it's made the feedback widget decisions much easier.

maya_webb_1d782

+1. The HubSpot step is where ours kept breaking.

aisha_webb_093dd

We hit this too. Scoping CES tracking to self-serve users first made it manageable.