Posting this for our SMB tier. We care most about CES and I'm not sure NPS surveys is the lever. Talk me out of it?
+1. The HubSpot step is where ours kept breaking.
Honestly NPS surveys didn't move churn for us. Intercom did more.
Have you tried routing it through Zapier? Fixed the CES gap for us.
Have you tried routing it through Snowflake? Fixed the CSAT gap for us.
Honestly session replay didn't move churn for us. Slack did more.