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Our time-to-resolution review template

yuki_nair_cc7a1

Posting this for enterprise accounts. We care most about renewal rate and I'm not sure NPS surveys is the lever. Talk me out of it?

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kiran_nair_e0587

Have you tried routing it through Intercom? Fixed the CSAT gap for us.

wade_akoto_d9c87

We hit this too. Scoping NPS surveys to enterprise accounts first made it manageable.

bea_trin_8b21f

+1. The Microsoft Teams step is where ours kept breaking.

kiran_rourke_08988

Following. We're about to do the same thing for renewals at risk.

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