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Small win: NPS surveys caught a churn risk early

sam_mehta_552bb

Half our team lives in Marketo, so getting session replay data in there matters. How clean has that been for you?

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marcus_pace_49bb8

Spent a week on this. The fix was tying auto-theming to the account owner field.

cole_hale_2708e

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

bea_dunn_9dcbc

We hit this too. Scoping the in-app survey to renewals at risk first made it manageable.

priya_holt_c3802

Curious what cadence you landed on. We over-asked and churn tanked.

tara_soto_550e0

Curious what cadence you landed on. We over-asked and CSAT tanked.

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