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Reusable segments setup we share with new CSMs

gus_holt_5c021

We measured CSAT before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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Comments

tom_mehta_7563a

Honestly response routing didn't move time-to-resolution for us. Slack did more.

zoe_voss_df56c

Honestly dashboards didn't move response rate for us. Marketo did more.

omar_marsh_a50af

Curious what cadence you landed on. We over-asked and response rate tanked.

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