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Zapier integration setup tips for renewals at risk?

paul_quinn_8b2f3

We measured CES before and after turning on session replay. The result surprised us. Anyone seen the same?

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ravi_sato_6d73a

Same setup here. In our case it came down to CSAT surveys being too broad.

nina_nair_842b7

+1. The Slack step is where ours kept breaking.

jack_voss_85c68

We measure renewal rate weekly now and it's made journey alerts decisions much easier.

tom_voss_c14ea

Following. We're about to do the same thing for new onboarding cohorts.

jack_okafor_75306

Honestly journey mapping didn't move CSAT for us. Marketo did more.

ned_okafor_e5a53

Spent a week on this. The fix was tying CES tracking to the account owner field.

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