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What worked for us setting up the feedback widget

dana_akoto_493f3

Trying to get NPS surveys right for our SMB tier. The defaults don't quite fit. What did you change?

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zoe_mehta_94b41

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

omar_pratt_7c56c

Spent a week on this. The fix was tying response routing to the account owner field.

nadia_soto_dbb9d

Worth checking your CSAT window. Ours was skewed until we narrowed it.

aisha_pratt_f883b

Spent a week on this. The fix was tying journey mapping to the account owner field.

priya_trin_4d1b1

Curious what cadence you landed on. We over-asked and NPS tanked.

nadia_webb_63760

Following. We're about to do the same thing for our SMB tier.

aisha_sato_00a50

+1. The Jira step is where ours kept breaking.

gus_soto_86901

Spent a week on this. The fix was tying NPS surveys to the account owner field.