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Moved churn with NPS surveys — here's our setup

paul_boyd_cb801

We measured NPS before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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carl_holt_ca2f5

Spent a week on this. The fix was tying the in-app survey to the account owner field.

hana_vance_a556f

Same setup here. In our case it came down to response routing being too broad.

felix_trin_3ec48

Same setup here. In our case it came down to journey mapping being too broad.

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