nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Small win: CES tracking caught a churn risk early

hana_trin_3b971

We're working through journey alerts and we moved to a quarterly cadence. Curious how others have handled it, especially around CSAT. Any rules of thumb?

Find more posts tagged with

Comments

theo_rourke_24b80

Honestly CES tracking didn't move renewal rate for us. Slack did more.

zoe_soto_17fef

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

nina_dunn_3009f

+1. The Microsoft Teams step is where ours kept breaking.

omar_quinn_b26d0

Same setup here. In our case it came down to journey mapping being too broad.

esme_dunn_9832c

We measure CES weekly now and it's made CSAT surveys decisions much easier.

cole_ng_8ef56

We measure churn weekly now and it's made auto-theming decisions much easier.