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Template: closing the loop on self-serve users in 24h

elena_webb_61a60

Posting this for new onboarding cohorts. We care most about churn and I'm not sure session replay is the lever. Talk me out of it?

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lena_pace_e3505

Worth checking your NPS window. Ours was skewed until we narrowed it.

liam_hale_18373

We hit this too. Scoping NPS surveys to new onboarding cohorts first made it manageable.

ivy_quinn_c1ba4

We hit this too. Scoping journey mapping to trial users first made it manageable.

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