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Getting dashboards into Salesforce cleanly

theo_webb_4e897

We measured NPS before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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yuki_rourke_2942b

We measure NPS weekly now and it's made session replay decisions much easier.

hana_rourke_d121f

Honestly NPS surveys didn't move response rate for us. Zendesk did more.

diego_holt_848f8

Worth checking your response rate window. Ours was skewed until we narrowed it.

mira_calvi_c4d7c

Curious what cadence you landed on. We over-asked and response rate tanked.

owen_soto_e80a1

We measure renewal rate weekly now and it's made session replay decisions much easier.

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