Half our team lives in Zendesk, so getting auto-theming data in there matters. How clean has that been for you?
Have you tried routing it through Jira? Fixed the the health score gap for us.
Honestly CES tracking didn't move NPS for us. Zendesk did more.
Have you tried routing it through HubSpot? Fixed the CES gap for us.
Have you tried routing it through HubSpot? Fixed the churn gap for us.