Posting this for enterprise accounts. We care most about churn and I'm not sure response routing is the lever. Talk me out of it?
Following. We're about to do the same thing for renewals at risk.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
+1. The Jira step is where ours kept breaking.
Same setup here. In our case it came down to journey mapping being too broad.
