We're working through response routing and we scaled past 5,000 accounts. Curious how others have handled it, especially around CES. Any rules of thumb?
We hit this too. Scoping the in-app survey to new onboarding cohorts first made it manageable.
+1. The Zendesk step is where ours kept breaking.
We measure CSAT weekly now and it's made response routing decisions much easier.
Same setup here. In our case it came down to session replay being too broad.
Curious what cadence you landed on. We over-asked and the health score tanked.
