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What worked for us setting up CES tracking

gus_boyd_377d0

Trying to get journey mapping right for renewals at risk. The defaults don't quite fit. What did you change?

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Comments

priya_reyes_d3501

Have you tried routing it through Segment? Fixed the NPS gap for us.

dana_lund_f4e00

Honestly NPS surveys didn't move CES for us. Microsoft Teams did more.

nadia_webb_441bc

Honestly response routing didn't move response rate for us. Salesforce did more.

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