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SSO question affecting who sees journey alerts

felix_lund_07a84

We measured renewal rate before and after turning on segments. The result surprised us. Anyone seen the same?

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bea_akoto_4dec3

Honestly session replay didn't move CSAT for us. Segment did more.

cole_lund_14c5d

Spent a week on this. The fix was tying session replay to the account owner field.

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