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Small win: NPS surveys caught a churn risk early

bea_vance_79917

Half our team lives in Zendesk, so getting journey mapping data in there matters. How clean has that been for you?

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liam_vance_de842

+1. The Microsoft Teams step is where ours kept breaking.

felix_okafor_14c94

Curious what cadence you landed on. We over-asked and churn tanked.

bea_akoto_ae9a5

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

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