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What we shipped with response routing this quarter

tara_hale_8cc58

We're working through session replay and we scaled past 5,000 accounts. Curious how others have handled it, especially around NPS. Any rules of thumb?

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hana_webb_fa529

Following. We're about to do the same thing for new onboarding cohorts.

carl_trin_872d7

Honestly CES tracking didn't move time-to-resolution for us. Slack did more.

bea_vance_05093

Spent a week on this. The fix was tying segments to the account owner field.

felix_boyd_875f0

Honestly auto-theming didn't move the health score for us. Intercom did more.

theo_pratt_122c0

Following. We're about to do the same thing for new onboarding cohorts.

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