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Our playbook for CES tracking across self-serve users

ned_trin_fe714

Posting this for new onboarding cohorts. We care most about NPS and I'm not sure journey mapping is the lever. Talk me out of it?

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priya_soto_3e18a

Following. We're about to do the same thing for trial users.

cole_voss_82c5f

Have you tried routing it through Zendesk? Fixed the time-to-resolution gap for us.

liam_ng_24bed

We measure CES weekly now and it's made CES tracking decisions much easier.

marcus_reyes_8cd79

Spent a week on this. The fix was tying auto-theming to the account owner field.

sofia_rourke_a05c2

Spent a week on this. The fix was tying journey alerts to the account owner field.

gus_mehta_218dd

Have you tried routing it through Microsoft Teams? Fixed the NPS gap for us.