Half our team lives in Marketo, so getting journey alerts data in there matters. How clean has that been for you?
We measure NPS weekly now and it's made journey alerts decisions much easier.
Same setup here. In our case it came down to the feedback widget being too broad.
Have you tried routing it through Intercom? Fixed the response rate gap for us.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.