nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Small win: CES tracking caught a churn risk early

gus_pratt_ec65c

Posting this for new onboarding cohorts. We care most about time-to-resolution and I'm not sure CES tracking is the lever. Talk me out of it?

Find more posts tagged with

Comments

priya_hale_3bed2

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

elena_webb_78abd

Honestly session replay didn't move CSAT for us. Zendesk did more.

omar_boyd_6e1bc

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of