Quick one. Since volume tripled after launch, our CSAT has been all over the place. Is that a response routing config issue or are we reading it wrong?
Worth checking your the health score window. Ours was skewed until we narrowed it.
We hit this too. Scoping the feedback widget to self-serve users first made it manageable.
Curious what cadence you landed on. We over-asked and response rate tanked.
Spent a week on this. The fix was tying journey alerts to the account owner field.
Same setup here. In our case it came down to segments being too broad.
