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Template: closing the loop on new onboarding cohorts in 24h

mira_frei_1614d

We measured CES before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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omar_reyes_9ee1f

Spent a week on this. The fix was tying NPS surveys to the account owner field.

jack_webb_f632b

We hit this too. Scoping CSAT surveys to our SMB tier first made it manageable.

felix_reyes_73f18

Worth checking your CSAT window. Ours was skewed until we narrowed it.

elena_pratt_86d7a

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

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