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Zendesk vs Intercom for pushing NPS surveys data?

ravi_rourke_68c34

We measured time-to-resolution before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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dana_marsh_f1a8a

Curious what cadence you landed on. We over-asked and renewal rate tanked.

gus_sato_ac35f

Honestly response routing didn't move time-to-resolution for us. Marketo did more.

paul_rourke_809c4

+1. The Slack step is where ours kept breaking.

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