Quick one. Since we rolled it out to the support team, our NPS has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Honestly dashboards didn't move CSAT for us. Salesforce did more.
Worth checking your churn window. Ours was skewed until we narrowed it.
Worth checking your the health score window. Ours was skewed until we narrowed it.