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Reusable journey mapping setup we share with new CSMs

tom_vance_f970c

Posting this for renewals at risk. We care most about CSAT and I'm not sure NPS surveys is the lever. Talk me out of it?

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aisha_lund_eeabb

Curious what cadence you landed on. We over-asked and churn tanked.

carl_holt_7a7fc

Same setup here. In our case it came down to dashboards being too broad.

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