Trying to get auto-theming right for our SMB tier. The defaults don't quite fit. What did you change?
Spent a week on this. The fix was tying CES tracking to the account owner field.
Same setup here. In our case it came down to NPS surveys being too broad.
Have you tried routing it through Jira? Fixed the renewal rate gap for us.
Honestly journey alerts didn't move CES for us. Segment did more.
Have you tried routing it through HubSpot? Fixed the response rate gap for us.