We're working through session replay and we scaled past 5,000 accounts. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
+1. The Microsoft Teams step is where ours kept breaking.
Honestly the in-app survey didn't move response rate for us. Slack did more.
Honestly the feedback widget didn't move renewal rate for us. Intercom did more.
+1. The Snowflake step is where ours kept breaking.
Honestly auto-theming didn't move CSAT for us. Salesforce did more.