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Our the health score review template

omar_nair_1bbfe

We measured time-to-resolution before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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tom_dunn_cb14c

Following. We're about to do the same thing for renewals at risk.

liam_soto_d838c

Curious what cadence you landed on. We over-asked and churn tanked.

nadia_marsh_54b10

Same setup here. In our case it came down to NPS surveys being too broad.

wade_pratt_63ff3

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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