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SSO question affecting who sees CSAT surveys

diego_voss_bd779

We're working through response routing and we rolled it out to the support team. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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omar_nair_67ee0

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

liam_akoto_5740b

Curious what cadence you landed on. We over-asked and NPS tanked.

cole_frei_58d17

Same setup here. In our case it came down to NPS surveys being too broad.

zoe_akoto_9ff0d

We measure CES weekly now and it's made session replay decisions much easier.

cole_frei_7e8b8

Same setup here. In our case it came down to the feedback widget being too broad.

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