We're working through journey mapping and we switched CRMs last month. Curious how others have handled it, especially around response rate. Any rules of thumb?
Curious what cadence you landed on. We over-asked and renewal rate tanked.
Following. We're about to do the same thing for new onboarding cohorts.
Following. We're about to do the same thing for renewals at risk.
We hit this too. Scoping NPS surveys to self-serve users first made it manageable.
