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How we cut CSAT reporting from days to minutes

dana_boyd_aa378

Posting this for trial users. We care most about response rate and I'm not sure journey mapping is the lever. Talk me out of it?

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paul_okafor_15919

We hit this too. Scoping NPS surveys to self-serve users first made it manageable.

hana_boyd_9c6ff

Worth checking your churn window. Ours was skewed until we narrowed it.

mira_quinn_69a63

Honestly journey mapping didn't move churn for us. Snowflake did more.

ned_pace_30df1

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

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