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Pulling response rate out through the API for our warehouse

bea_frei_6c1da

Posting this for new onboarding cohorts. We care most about response rate and I'm not sure response routing is the lever. Talk me out of it?

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kiran_pratt_a0778

Spent a week on this. The fix was tying journey mapping to the account owner field.

carl_calvi_c2486

Following. We're about to do the same thing for our SMB tier.

ruth_holt_ae508

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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