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What worked for us setting up segments

sam_nair_69e0f

Quick one. Since we scaled past 5,000 accounts, our NPS has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?

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carl_nair_0e4d5

+1. The Segment step is where ours kept breaking.

tom_reyes_f031f

Spent a week on this. The fix was tying session replay to the account owner field.

diego_soto_e5069

Curious what cadence you landed on. We over-asked and churn tanked.

omar_pratt_11260

Spent a week on this. The fix was tying dashboards to the account owner field.

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